Front Desk Agent - Experienced

RAR Elite Management Inc; United States; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Job summary

RAR Elite Management Inc is seeking a Front Desk Agent to greet guests, check them in and out, and coordinate with hotel departments to ensure a smooth, welcoming stay.

The ideal candidate will have a high school diploma, strong interpersonal skills, and the ability to manage reservations, payments and guest requests with professionalism.

This on-site role requires weekend/holiday availability and a commitment to privacy and exemplary service.

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Excellent interpersonal skills and a warm demeanor.
• Ability to communicate with guests, hotel staff and management professionally.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper payment methods.
• Able to properly secure guest information.
• Learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends, holidays, and overnight.

Responsibilities

• Maintains an inventory of vacancies, reservations and room assignments.
• Takes same day reservations and future reservations; knows cancellation procedures.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with housekeeping; notifies of check-outs, late check-outs, early check-ins and special requests.
• Coordinates guest room maintenance with engineering and maintenance departments.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports unusual occurrences or requests to management.
• Manages and resolves guest complaints professionally.
• Processes guest check-outs and handles monetary transactions.
• Maintains guests' privacy.
• Maintains a high level of professional appearance and demeanor.
• Communicates pertinent information to colleagues and department heads.
• Maintains neat and orderly workspace.
• Performs other duties as assigned.

Skills

Interpersonal skills

Customer service

Communication

Professionalism

Telephone etiquette

Education

High school diploma

Tools

Front office equipment

Job description

Benefits:

• Employee discounts
• Paid time off

Front Desk Agent Job Summary:

Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Front Desk Agent Job Duties:

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance department.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to their manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers' privacy.
• Maintains a high level of professional appearance and demeanor.
• Communicates all pertinent information to other colleagues and department heads.
• Responsible for maintaining neat and orderly workspace.
• Performs other duties as assigned.

Required Skills & Experience:

Front Desk Agent Qualifications:

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Excellent interpersonal skills and a warm demeanor.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper payment methods.
• Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekend, holidays, and overnight.