Front Desk - Holiday Inn Express

The Ghoman Group; Indianapolis (IN); On-site; USD 22,000 - 28,000; Full time

Job summary

The Ghoman Group is seeking an AM Front Desk / PM Front Desk agent for Holiday Inn Express & Suites Indianapolis W - Airport Area. The role involves warmly greeting guests, checking them in and out, and balancing cash at the end of each shift.

The agent will handle inquiries, post charges, coordinate with the in-house restaurant for dining reservations, and ensure guest satisfaction. Immediate joining is requested.

Qualifications

• High school diploma or equivalent.
• 1+ years front desk experience preferred.
• Professional appearance and strong communication.
• Ability to stand for extended periods.

Responsibilities

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Skills

Customer service

Communication skills

Team player

Professional appearance

Flexibility

Education

High school diploma

Tools

Switchboard operation

Job description

AM Front Desk / PM Front Desk

Pay Rate: $16 - $20 per hour

Job responsibilities:

Front Desk Agent Job Description:

We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.

*Address - Holiday Inn Express & Suites Indianapolis W - Airport Area

5855 Rockville RdIndianapolis, IN 46224, USA

Joining: Immediately !!!

Contact Person : Rachel Jean [phone]

Front Desk Agent Responsibilities:

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Job Qualification:

Front Desk Agent Requirements:

• High school diploma or suitable equivalent.
• 1+ years of front desk agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile, and able to stand for extended periods.
• Available to work shifts, over weekends, and on public holidays.