Front Desk Agent | Dayton AC Hotel

Dayton AC; Dayton (OH); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Career growth opportunities

Leadership development

Collaborative team environment

Advanced guest technology

Job summary

AC Hotel Dayton is seeking a dependable Front Desk Agent to welcome guests, process check-ins and check-outs, and ensure smooth experiences in a fast-paced hotel environment.

We value attitude, reliability, and growth potential, with opportunities to learn hotel technology, guest messaging platforms, and collaborate across departments to deliver memorable stays. Flexible weekends and holidays required, onsite at our Dayton property.

Qualifications

• Customer-service experience is valued.
• Ability to learn multiple hotel systems quickly.
• Strong communication and problem-solving skills.
• Reliable with flexible weekend and holiday availability.

Responsibilities

• Welcome guests and provide an exceptional arrival and departure experience.
• Process check-ins, check-outs, and payments accurately.
• Respond to guest requests and resolve concerns professionally.
• Coordinate with Housekeeping, Engineering and other hotel departments.
• Use hotel tech systems, guest messaging platforms, and mobile tools.
• Assist with daily reports, room status updates, and ops tasks.
• Help create memorable experiences that encourage guest return.

Skills

Strong communication

Problem-solving

Reliability

Team-first mindset

Flexible schedule

Education

High school diploma or equivalent

Tools

Hotel technology systems

Guest messaging platforms

Payment processing systems

Job description

Front Desk Agent

At AC Hotel Dayton, we believe that taking care of associates leads to exceptional guest experiences. We are looking for dependable, service-focused individuals who enjoy helping others, learning new skills, and working as part of a collaborative team.

This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and is comfortable using technology to create seamless guest experiences. Hospitality experience is welcome but not required. We hire for attitude, reliability, and growth potential first.

What You'll Do

• Welcome guests and provide an exceptional arrival and departure experience
• Process check-ins, check-outs, and payments accurately
• Respond to guest requests and resolve concerns professionally
• Communicate effectively with Housekeeping, Engineering, and other hotel departments
• Utilize hotel technology systems, guest messaging platforms, and mobile service tools
• Assist with daily reports, room status updates, and operational tasks
• Help create memorable experiences that encourage guests to return

What We're Looking For

• High school diploma or equivalent
• Experience in hospitality, retail, healthcare, banking, restaurants, call centers, or other customer-facing roles preferred
• Strong communication and problem-solving skills
• Comfortable learning and using multiple technology platforms
• Reliable attendance and schedule flexibility
• Positive attitude and team-first mindset
• Desire to learn, grow, and develop professionally

Why Join AC Hotel Dayton

• Opportunity for career growth and internal promotion
• Leadership development opportunities
• Collaborative and supportive team environment
• Modern hotel operation with advanced guest technology
• Culture focused on associate success and guest satisfaction

Flexible schedule required, including weekends, holidays, and varied shifts.