Courtyard Dayton University Of Dayton - Front Desk Agent

Aimbridge Hospitality; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical/Dental/Vision

Disability Income

Life Insurance

PTO

Employee Assistance Program

401k

Job summary

Courtyard Dayton-University of Dayton is seeking a Front Desk Agent to deliver outstanding guest experiences through warm welcomes, smooth check-ins, and thoughtful departures. You’ll be the face of the hotel, handling reservations, guest requests, and payments with precision and care.

This role requires working both AM and PM shifts, including weekends. Experience in hospitality and familiarity with hotel management software and Microsoft Office help you shine.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide warm guest service and handle check-ins/outs.
• Communicate clearly with guests and team.
• Resolve issues quickly and professionally.
• Juggle reservations, check-ins, check-outs, and payments while staying organized.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Hotel software experience

Microsoft Office

Tools

Hotel management software

Microsoft Office

Job description

Position requires working BOTH AM (7a-3p) AND PM (3p-11p) shifts, as needed. Weekends are REQUIRED.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Maintain your momentum at Courtyard Dayton-University of Dayton. Our modern hotel in Dayton, OH offers stylish rooms, productive work areas, an indoor pool, and inviting social spaces to make the most of your time during your stay. Recharge in our spacious rooms and suites with free Wi‑Fi, large desks, and signature plush Marriott bedding.

Stay satisfied at the Bistro, our on‑site restaurant serving balanced breakfast and dinner options, Starbucks® coffee, and signature cocktails in the evenings. Stay fit in our fitness center, make a splash in our indoor pool, or just enjoy a cocktail in our Fireside Lounge. Our hotel is near The University of Dayton and close to area businesses including GE, Kettering Health and Taylor Communications. Find us minutes from attractions including Dayton Convention Center, Dayton Art Institute, Schuster Performing Arts Center, the eclectic Oregon District, Dayton Live Theater District and Wright Patterson Air Force Base and Museum. Whatever brings you to town, enjoy your stay. Our goal is to make every guest feel at home.

What sets us apart is our team‑oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand‑up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people‑first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions: Position requires working BOTH AM (7a-3p) AND PM (3p-11p) shifts, as needed. Weekends are REQUIRED.