Front Desk Agent | Dayton AC Hotel

Shaner Group; Dayton (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Career growth

Leadership development

Team environment

Advanced guest technology

Associate-focused culture

Job summary

Shaner Hotels is seeking a Front Desk Agent at AC Hotel Dayton to welcome guests, process check-ins/check-outs, and resolve requests with a customer-first approach.

You'll work with multiple hotel teams, use guest tech platforms, and support daily reports and room-status tasks while delivering a welcoming, efficient guest experience.

Qualifications

• Strong communication and problem-solving skills are essential.
• Reliable attendance and schedule flexibility are required.
• Desire to learn, grow, and develop professionally in a hospitality role.

Responsibilities

• Welcome guests and provide an exceptional arrival and departure experience.
• Process check-ins, check-outs, and payments accurately.
• Respond to guest requests and resolve concerns professionally.
• Communicate with housekeeping, engineering, and other hotel departments.
• Utilize hotel technology systems and guest messaging platforms.
• Assist with daily reports, room status updates, and operational tasks.
• Help create memorable experiences encouraging guests to return.

Skills

Strong communication

Problem-solving

Reliability & attendance

Team-first mindset

Willingness to learn

Education

High school diploma or equivalent

Job description

Front Desk Agent

At AC Hotel Dayton, we believe that taking care of associates leads to exceptional guest experiences. We are looking for dependable, service-focused individuals who enjoy helping others, learning new skills, and working as part of a collaborative team.

This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and is comfortable using technology to create seamless guest experiences. Hospitality experience is welcome but not required. We hire for attitude, reliability, and growth potential first.

What You’ll Do

• Welcome guests and provide an exceptional arrival and departure experience
• Process check-ins, check-outs, and payments accurately
• Respond to guest requests and resolve concerns professionally
• Communicate effectively with Housekeeping, Engineering, and other hotel departments
• Utilize hotel technology systems, guest messaging platforms, and mobile service tools
• Assist with daily reports, room status updates, and operational tasks
• Help create memorable experiences that encourage guests to return

What We’re Looking For

• High school diploma or equivalent
• Experience in hospitality, retail, healthcare, banking, restaurants, call centers, or other customer-facing roles preferred
• Strong communication and problem-solving skills
• Comfortable learning and using multiple technology platforms
• Reliable attendance and schedule flexibility
• Positive attitude and team-first mindset
• Desire to learn, grow, and develop professionally

Why Join AC Hotel Dayton

• Opportunity for career growth and internal promotion
• Leadership development opportunities
• Collaborative and supportive team environment
• Modern hotel operation with advanced guest technology
• Culture focused on associate success and guest satisfaction

Flexible schedule required, including weekends, holidays, and varied shifts.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world’s most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you’re joining one of our hotels or our corporate team, you’ll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.