Front Desk Agent - Create WOW Moments for Guests

Pyramid Global Hospitality; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Benefit plans

401K matching

Professional development

Bonuses

Travel perks

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent at the Cambria Hotel Austin Downtown. You will warmly welcome guests, check them in, and provide information about local attractions.

This role offers daily interaction with guests and a chance to contribute to a memorable stay at a landmark property in Austin. You will handle guest requests, maintain accurate records, and collaborate with other departments to ensure smooth operations.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Check guests in, registering guests, and providing knowledge about hotel, amenities, and local area.
• Resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel staff professionally and assist other departments with necessary information.
• Be knowledgeable of emergency procedures and policies.
• Maintain house bank and post/ process transactions as required.
• Communicate all pertinent information to manager on duty.
• Assist other departments as needed.

Skills

Communication skills

Outgoing personality

Computer skills

Fast-paced work

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent at the Cambria Hotel Austin Downtown. You will warmly welcome guests, check them in, and provide information about local attractions.

This role offers daily interaction with guests and a chance to contribute to a memorable stay at a landmark property in Austin. You will handle guest requests, maintain accurate records, and collaborate with other departments to ensure smooth operations.