Front Desk Agent - Create WOW Guest Experiences

BENCHMARK; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

The Cambria Hotel Austin Downtown, part of Pyramid Global Hospitality, seeks a friendly Front Desk Agent to greet guests and deliver warm hospitality from check-in to check-out.

You will provide information about the hotel and local area, handle guest requests, promote hotel programs, and work with other departments to ensure a seamless guest experience. A high school diploma and strong communication skills are required, with the ability to thrive in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional service with genuine engagement.
• Check guests in, manage credits and special requests.
• Promote and sell hotel programs and amenities.
• Coordinate with other departments and follow emergency procedures.

Skills

People skills

Communication

Outgoing personality

Customer service

Fast-paced environment

Education

High school diploma

Tools

Computer skills

Job description

The Cambria Hotel Austin Downtown, part of Pyramid Global Hospitality, seeks a friendly Front Desk Agent to greet guests and deliver warm hospitality from check-in to check-out.

You will provide information about the hotel and local area, handle guest requests, promote hotel programs, and work with other departments to ensure a seamless guest experience. A high school diploma and strong communication skills are required, with the ability to thrive in a fast-paced environment.