Front Desk Agent — Create Memorable Guest Experiences

Davidson Hospitality Group.; Chicago (IL); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Teledoc

Maintenance meds

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

Davidson Hospitality Group in Chicago seeks a Front Desk Agent to welcome guests and ensure an outstanding stay. You will manage check-ins/outs, answer questions, and help guests with recommendations and hotel amenities, while collaborating with other teams for seamless service.

The role emphasizes strong communication, cash handling, and a proactive approach to guest satisfaction with flexible scheduling including evenings, weekends, and holidays.

Qualifications

• Minimum of strong customer service experience, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve issues with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

Multitasking

Organization

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Davidson Hospitality Group in Chicago seeks a Front Desk Agent to welcome guests and ensure an outstanding stay. You will manage check-ins/outs, answer questions, and help guests with recommendations and hotel amenities, while collaborating with other teams for seamless service.

The role emphasizes strong communication, cash handling, and a proactive approach to guest satisfaction with flexible scheduling including evenings, weekends, and holidays.