Front Desk Guest Experience Agent

Davidson Hospitality Group; Berkeley Heights (NJ); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Hotel discounts

401K match

Paid Time Off

Medical/Dental/Vision coverage

Teledoc

Pet Insurance

Job summary

Davidson Hospitality Group operates Embassy Suites Berkeley Heights in New Jersey and is seeking a Front Desk Agent to welcome guests and drive exceptional service. You will manage check-ins/outs, respond to inquiries, and help guests with local recommendations and hotel amenities.

The role emphasizes strong communication, cash handling, and the ability to stay calm under pressure. Flexible scheduling includes evenings, weekends, and holidays, with access to hotel discounts and benefits.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Skills

Customer service

Cash handling

Communication

Problem solving

Organizational skills

Multitasking

Flexibility

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Davidson Hospitality Group operates Embassy Suites Berkeley Heights in New Jersey and is seeking a Front Desk Agent to welcome guests and drive exceptional service. You will manage check-ins/outs, respond to inquiries, and help guests with local recommendations and hotel amenities.

The role emphasizes strong communication, cash handling, and the ability to stay calm under pressure. Flexible scheduling includes evenings, weekends, and holidays, with access to hotel discounts and benefits.