Guest Service Representative/Front Desk

ApplicantPool; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Group Life Insurance

Disability Insurance

Paid Vacation

401k with Company Match

Hotel Discounts

Tuition Reimbursement

Job summary

ApplicantPool is seeking friendly, authentic, caring and thoughtful hotel professionals for Full-time Front Desk positions in Lexington, KY. You will welcome guests, manage arrivals/departures, and handle guest requests with a helpful, can-do attitude.

Responsibilities include upselling services, promoting amenities, and maintaining accurate cash handling and PMS data in line with Brand Standards. One year of hotel experience is preferred; weekend shifts are required and benefits are provided.

Qualifications

• One year of hotel experience preferred.
• Must have flexible schedule, weekends included.
• Strong customer service and guest-relations skills.
• Ability to upsell services and amenities.

Responsibilities

• Greet guests and manage arrivals/departures.
• Handle guest requests and resolve issues.
• Promote services and upsell products.
• Follow policies, procedures, and cash handling procedures.

Skills

Customer service

Cash handling

Communication

Job description

Are you Friendly, Authentic, Caring and Thoughtful? If you said YES to all 4 of these than we are looking for you!

We are looking for dependable team members with strong customer service skills to fill Full-time positions at the Front Desk. You will be directly responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations, and touches. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes services, amenities, and upsells products to the guests.

Job requirements include, but are not limited to:

• Ensuring a positive guest experience through building relationships and responding to Guest needs.
• Understanding and practicing all policies and procedures as established by Lexington Management and Brand Standards.
• Reviewing property management system data and following proper cash handling procedures to ensure property operations and Guest accounts are accurately reflected.
• Fostering a culture of open communication, productive working relationships and strong Guest focus.

Holiday and Vacation Pay, Travel discounts!

Must have a flexible schedule, weekends included.

One year of Hotel experience preferred.

Job Types: Full-time

Benefits:

• Medical, Dental and Vision Insurance
• Company Paid Group Life Insurance
• Disability Insurance
• Paid Vacation
• 401k with Company Match
• Hotel Discounts
• Tuition Reimbursement