Assistant Manager, Hotel Housekeeping (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

Caesars New Orleans Casino & Hotel is seeking a Hotel Assistant Housekeeping Manager to oversee day-to-day operations of the Housekeeping Department, ensuring high quality standards and taking charge in the absence of the Executive Housekeeping Manager.

You will supervise housekeeping staff, assist with training and scheduling, monitor equipment and supplies, and ensure guest rooms remain clean and inviting.

Qualifications

• High school diploma or equivalent.
• Minimum three years hotel housekeeping management experience.
• Working knowledge of housekeeping administrative functions (scheduling, status, payroll, clerical).
• Working knowledge of equipment to include floor care, carpet, marble, & granite.
• Microsoft Word and Excel proficiency.
• Experience in Laundry Operations helpful.
• Ability to lead, guide, direct, develop and motivate staff.
• Strong written and verbal communication skills.
• Excellent interpersonal, customer service and team-building skills.
• Must be able to speak, read, write, and understand English; Spanish helpful.

Responsibilities

• Supervise housekeeping staff and activities.
• Assist in training, scheduling, and monitoring housekeeping personnel.
• Maintain department equipment, coordinate supplies, and document accordingly.
• Advise management on repairs or replacements and ensure cleanliness of guest rooms.

Skills

Staff supervision

Training & scheduling

Communication skills

Team leadership

English proficiency

Word & Excel proficiency

Education

High school diploma or equivalent

Tools

Floor care equipment

Job description

New Orleans, LA, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Hotel Assistant Housekeeping Manager will assist with the day-to-day operation of the overall Housekeeping Department ensuring high quality standards are met. Assumes overall control and responsibility in the absence of the Executive Housekeeper.

How You Will Create the Extraordinary

• Responsible for the supervision and coordination of housekeeping staff and activities.
• Assists in the training, scheduling, and monitoring of housekeeping personnel.
• Maintains department equipment, coordinates the ordering of necessary supplies, and prepares required documentation.
• Advises the management of repairs or replacements necessary in assigned areas and is accountable for the cleanliness and overall condition of hotel guest rooms.

What You Will Need

• High school diploma or equivalent required.
• Individual must be highly motivated and self-directed with a minimum of three years hotel housekeeping management experience.
• Must have working knowledge of all Housekeeping administrative functions to include scheduling, status, payroll, and other clerical areas.
• Must have working knowledge of equipment to include floor care, carpet, marble, & granite.
• Computer software knowledge to include Word and Excel.
• Experience in Laundry Operations helpful.
• Must demonstrate the ability to lead, guide, direct, develop and motivate people at all levels.
• Strong written and verbal communications are required.
• Excellent interpersonal, customer service, team building and problem-solving skills are required.
• Must be able to speak, write, read, and understand English, bilingual helpful (Spanish).
• Must have the ability to calmly handle difficult situations and be willing to work any day any shift. Must be able to get along well with co-workers and work as a team.

Additional Requirements:

• Must be able to perform the physical job duties of line employees in emergency situations.
• Must be able to work independently and with co-workers.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to speak distinctly and persuasively to others.
• Must be able to stoop, bend, push, pull, and carry up to 75 pounds.
• Must be able to maneuver in hotel areas, up and down stairs and reach above shoulder level.
• Must be able to tolerate cleaning chemicals, without developing an allergic reaction.
• Must be able to operate equipment, including vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop and broom.

GAMING PERMIT:N/A

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.