Front Desk Agent - Blackberry Farm

Blackberry Farm; Walland (TN); On-site; USD 21,000 - 29,000; Full time

Job summary

Blackberry Farm in Walland, TN is seeking a friendly Front Desk Agent to welcome guests, manage check-in and check-out, answer questions, and collaborate with lodging and food & beverage teams to ensure a seamless stay.

Ideal candidates have 2–3 years of hospitality or customer service experience, a high school diploma or equivalent, proficient MS Office skills, basic math, and the ability to handle multiple tasks calmly; OPERA experience is preferred.

Qualifications

• High School diploma or equivalent.
• 2-3 years of Hospitality or Customer Service experience.
• Strong written and verbal communication skills.

Responsibilities

• Answer guests’ requests and needs promptly.
• Resolve billing questions or concerns.
• Check hotel availability and assist with reservations.
• Attend daily line-ups to verify guest information.
• Check guests in and out, greet, and assign rooms.
• Handle front desk duties including phones and guest requests.
• Maintain inventory (movies, supplies, backstock).
• Prepare BEOs and assist Sales with groups when needed.
• Review daily reports and coordinate with Front Desk Team.
• Review guest profiles and reservations before arrival.
• Ensure correct charges for items; understand POS for gift shop.

Skills

Excellent written & verbal comms

Guest service

Problem solving

Multi-tasking

Education

High School diploma or equivalent

Tools

MS Office

OPERA (preferred)

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

1471 W. Millers Cove RdWalland, TN 37886

We are seeking friendly, welcoming attendants to join our legendary Lodging team. This important, first-impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks. Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader.

The Front Desk Agent is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage, as well as the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answer and respond to guests’ requests and individual needs promptly
• Resolve billing questions or concerns
• Check hotel availability & assist with making reservations
• Responsible for attending daily line-ups to confirm all guest information is accurate, which will ensure a smooth operation
• Responsible for checking guests in and out, including greeting, giving proper welcome packets, and room assignment
• All front desk duties, including answering phones and assisting guests with requests
• Maintain inventory such as movies, medical supplies, and backstock of miscellaneous items such as batteries and personal hygiene items
• Review group resumes when necessary to ensure all group needs are met and assist Sales with groups by preparing BEO’s, group rooms, group arrivals, and group key packets
• Review daily reports and follow through with the Front Desk Team to ensure that all information is correct in the system
• Review each guest profile and reservation before arrival to ensure it is complete
• Ensure all guests are charged correctly for items purchased
• Understand the point of sale operations for the gift shop and incidental charges

• Must comply with all company policies and procedures.
• Must be able to work well with other Team Members, Managers, and interact with our guests.
• Regular and consistent attendance is required to perform the essential functions of this position.
• Must have the flexibility to work nights and weekends.

SUPERVISORY RESPONSIBILITIES

• None

EDUCATION and or EXPERIENCE

• High School diploma or equivalent
• 2-3 years of Hospitality or Customer Service experience

COMPUTER SKILLS

• Basic understanding of MS Office Programs
• Experience with OPERA is preferred
• Must be capable of learning new computer software programs quickly

LANGUAGE SKILLS

• Must have excellent written & verbal communication skills
• Must be able to interact and communicate effectively with guests, managers, and team members

MATHEMATICAL ABILITY

• Basic knowledge and understanding of math and general accounting

REASONING ABILITY

• Must be able to make decisions under pressure
• Must be able to manage diverse tasks simultaneously
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to sit or stand for long periods
• Must be able to lift up to 40 lbs.
• Must be able to operate a company vehicle or golf cart safely

WORK ENVIRONMENT

• General desk / front desk guest reception area
• Must be able to work outdoors in all weather conditions