Front Desk Agent - Ashton Fort Worth

Remington Hospitality; Fort Worth (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

Remington Hospitality in Fort Worth seeks a Front Desk Agent to warmly greet guests, manage check-in/out, and assist with pre-registration and reservations.

You will post charges, handle cash and card payments, and maintain knowledge of rates, discounts, cancellations, and relocation procedures.

Qualifications

• Greet guests and assist with check-in/check-out professionally
• Know how to post charges accurately
• Have working knowledge of Front Office systems
• Handle cash, checks and card payments correctly
• Manage reservations, including same-day bookings and cancellations

Responsibilities

• Greet and communicate cordially with guests
• Check guests in and out promptly
• Post charges accurately
• Have working knowledge of Front Office systems and daily transactions
• Manage cash handling including payments and making change
• Review reservations with special requests and block rooms accordingly
• Know and apply hotel rates, discounts and cancellation procedures

Skills

Guest service

Cash handling

Reservations management

Check-in/out

Rate knowledge

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.