Front Desk Agent 3pm-11pm (Part-Time)

Beechwood Hotel Group, LLC; Green Bay (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hilton Team Travel Rewards Program

Tuition Reimbursement

Employee Referral Program

Vision/Dental Insurance

Job summary

Beechwood Hotel Group, LLC in Green Bay, Wisconsin, is seeking a friendly Front Desk Agent for the 3pm-11pm shift to welcome guests and ensure a memorable stay. You will be the first contact, handle check-ins/outs, answer inquiries, and assist guests with requests in a fast-paced hospitality environment.

The ideal candidate has customer service experience, strong communication skills, and a knack for problem solving.

Qualifications

• Front desk or customer service experience preferred.
• Proficiency with phone systems and hotel management software.
• Ability to handle cash transactions and provide accurate records.

Responsibilities

• Greet guests and provide a warm welcome.
• Check-in and check-out guests efficiently and accurately.
• Answer calls and respond to inquiries in a timely manner.
• Assist guests with requests during their stay.
• Provide information about hotel amenities, local attractions, and dining options.
• Handle cash transactions and maintain accurate records.
• Collaborate with hotel departments to ensure guest satisfaction.
• Perform night audit duties as needed.

Skills

Customer service

Communication

Multilingual

Cash handling

Education

High school diploma or equivalent

Tools

Hotel PMS software

Phone systems

Job description

PERFECT OPPORTUNITY FOR CUSTOMER SERVICE INDIVIDUALS OR THOSE LOOKING FOR A GREAT SOURCE OF SUPPLEMENTAL INCOME WITH TRAVEL REWARDS!

*Tuition Reimbursement for college students/adults going back to school*

*Employee Referral Program*

*Hilton Team Travel Rewards Program*

We are seeking a friendly and professional 3pm-11pm Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

• Greet guests and provide them with a warm welcome
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to inquiries in a timely manner
• Assist guests with any requests or issues they may have during their stay
• Provide information about hotel amenities, local attractions, and dining options
• Handle cash transactions and maintain accurate records
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as needed

Requirements:

• Previous experience in a front desk or customer service role is preferred
• Proficiency in using phone systems and hotel management software
• Multilingual skills are a plus
• Strong attention to detail and organizational skills
• Ability to handle difficult situations with professionalism and empathy
• Knowledge of hospitality industry practices and standards
• Hilton Team Member Travel Discount
• Tuition Assistance Program (NEW!)
• Employee Referral Program (NEW!)
• Vision/Dental Insurance and more!

If you are a motivated individual who thrives in a customer-oriented environment, we invite you to apply for the position of Front Desk Agent. Join our team and contribute to creating memorable experiences for our guests.