Front Desk Agent 3pm-11pm

Beechwood Hotel Group, LLC; Green Bay (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hilton Team Member Travel Discount

Tuition Assistance Program (NEW!)

Employee Referral Program (NEW!)

Vision/Dental Insurance and more!

Job summary

Beechwood Hotel Group, LLC is seeking a friendly Front Desk Agent to warmly greet guests, check them in/out, and assist with inquiries in a fast-paced environment. You will coordinate with other departments to ensure guest satisfaction and provide information on local attractions.

Ideal candidates have prior front desk or customer service experience, strong communication skills, and attention to detail. Multilingual abilities and Hilton travel discounts are a plus.

Qualifications

• Previous front desk or customer service experience preferred.
• Proficiency with phone systems and hotel management software.
• Multilingual skills are a plus.
• High attention to detail and strong organizational skills.

Responsibilities

• Greet guests with a warm welcome and assist throughout their stay.
• Check-in and check-out guests efficiently and accurately.
• Answer phone calls and respond to inquiries promptly.
• Assist guests with requests or issues during their stay.
• Provide information on hotel amenities and local attractions.
• Handle cash transactions and maintain accurate records.
• Collaborate with hotel departments to ensure guest satisfaction.
• Perform night audit duties as needed.

Skills

Customer service

Multilingual

Tools

Phone systems

Hotel management software

Job description

PERFECT OPPORTUNITY FOR CUSTOMER SERVICE INDIVIDUALS OR THOSE LOOKING FOR A GREAT SOURCE OF SUPPLEMENTAL INCOME WITH TRAVEL REWARDS!

*Tuition Reimbursement for college students/adults going back to school*

*Employee Referral Program*

*Hilton Team Travel Rewards Program*

We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities

• Greet guests and provide them with a warm welcome
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to inquiries in a timely manner
• Assist guests with any requests or issues they may have during their stay
• Provide information about hotel amenities, local attractions, and dining options
• Handle cash transactions and maintain accurate records
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as needed

Requirements

• Previous experience in a front desk or customer service role is preferred
• Proficiency in using phone systems and hotel management software
• Multilingual skills are a plus
• Strong attention to detail and organizational skills
• Ability to handle difficult situations with professionalism and empathy
• Knowledge of hospitality industry practices and standards
• Hilton Team Member Travel Discount
• Tuition Assistance Program (NEW!)
• Employee Referral Program (NEW!)
• Vision/Dental Insurance and more!

If you are a motivated individual who thrives in a customer-oriented environment, we invite you to apply for the position of Front Desk Agent. Join our team and contribute to creating memorable experiences for our guests.