Front Desk Agent - 2nd Shift

Galt House; Louisville (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Agent to join their team. This role is vital in ensuring that guests receive the highest level of service from check-in to check-out. You will be responsible for managing guest interactions, resolving issues, and providing information about the hotel and local attractions. The ideal candidate will have strong communication skills, a customer-centric attitude, and the ability to thrive in a fast-paced environment. Join a team that values diversity and offers growth opportunities in a supportive workplace, where your contributions will make a real difference in guest experiences.

Benefits

Same Day Pay Access

FREE Parking

FREE Meal

Onsite FREE Gym Access

401K match

Paid Time Off

Health Insurance

Special Discounts at Local Attractions

Development and Opportunity for Growth

Qualifications

• 2 years of customer service experience, preferably in hospitality.
• Excellent oral and written communication skills required.

Responsibilities

• Check guests in and out, ensuring excellent customer service.
• Resolve guest complaints and maintain positive relations.

Skills

Customer Service

Professional Telephone Etiquette

Basic Computer Skills

Problem Solving

Communication Skills

Fluency in English

Typing Proficiency

Education

High School Diploma or GED

Tools

Property Management System

Point of Sales System

Job description

Join to apply for the Front Desk Agent - 2nd Shift role at Galt House Hotel.

Employee Perks!

Same Day Pay Access, FREE Parking (˜$105.00 monthly savings), FREE Meal, TARC Reimbursement, Onsite FREE Gym Access, Shoes for Crews Discounts, Hotel Room Discounts at Various Locations, 401K match, Paid Time Off, Health Insurance the Following Month, Development and Opportunity for Growth, Special Discounts at Local Attractions and Pelo West Spa, and much more. Apply now for more details!

The Galt House Hotel is growing and we are searching for our 1st and 2nd shift front desk attendant opportunities to provide a high level of customer service ensuring that personalized service is offered to each and every guest. This role will be responsible for checking guests in and out of their rooms and resolving any issues that arise in a tactful and thoughtful manner.

Requirements for the front desk attendant:

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Secure payment; activate/reissue room keys; document exceptions
• Verify and/or adjust billing for guests
• Clear departures in computer system
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Maintain positive guest relations at all times
• Coordinate with Housekeeping to track room status and guest concerns
• File guest paperwork or documentation
• Run and check daily reports, contingency lists, and credit card authorization reports
• Supply guests with directions and information
• Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests' satisfaction
• Arrange transportation for guests/visitors
• Count and secure bank at beginning and end of shift
• Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
• Accept and record wake-up call requests; deliver to PBX
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Assist PBX with switchboard duties
• Assist with Reservations calls. Handle all Reservation calls after p.m.; process, record and follow up any details relative to such.
• Provide Concierge service when no Concierge is available.
• Assist in other Front Desk areas as assigned.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Resolve guest complaints, ensuring guest satisfaction
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette
• Promote positive guest relations to all individuals approaching the Front Desk
• Other duties as assigned

Qualifications for the front desk attendant:

• High School Diploma or GED
• 2 years of customer service experience preferably in the hospitality industry
• Basic computer and math skills
• Professional telephone etiquette and office skills
• Excellent oral and written communications skills
• Fluency in English with preferred experience in a foreign language
• Ability to input and access information in the property management system/computers/point of sales system
• Ability to type proficiently
• Ability to suggestively sell
• Ability to analyze and solve problems

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects.

The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k.

The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.

Job Type: Full-time

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Louisville, KY 40202: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Hospitality: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Evening shift
• Morning shift

Ability to Commute:

• Louisville, KY 40202 (Required)

Ability to Relocate:

• Louisville, KY 40202: Relocate before starting work (Required)

Work Location: In person

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing
• Industries: Hospitality