Front Desk Agent 2nd Shift

Wyndham Hotels & Resorts; Springfield (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Agent to provide exceptional service to guests. In this role, you will ensure a smooth check-in and check-out experience while maximizing room revenue. You'll engage with guests, answering inquiries about local attractions and hotel services. This position offers an opportunity to thrive in a dynamic environment, where your customer service skills will shine. If you have a passion for hospitality and enjoy creating memorable experiences for guests, this is the perfect opportunity for you.

Qualifications

• High School diploma or equivalent required.
• Experience in hospitality preferred.

Responsibilities

• Answer inquiries from guests regarding services and amenities.
• Handle check-ins and checkouts courteously and efficiently.

Skills

Customer Service

Communication Skills

Multitasking

Computer Skills

Education

High School Diploma

College Coursework in Related Field

Tools

Front Desk Computer Systems

Job description

Job Title: Front Office Agent

Compensation: Hourly

Company Overview: Highgate Hotels is a premier real estate investment and hospitality management company, recognized as an industry innovator. It operates in major U.S. markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. Highgate offers expertise throughout all stages of the hospitality property cycle and develops bespoke hotel brands, utilizing industry-leading revenue management tools. The company is headquartered in London, New York, Dallas, and Seattle.

Location:

Country Inn and Suites Springfield, 1751 West 1st Street, Springfield, OH 45504

Overview:

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, their stay, and checkout, while maximizing room revenue and occupancy.

Responsibilities:

1. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and promotions listed in the Red Book.
4. Be familiar with all in-house groups.
5. Know closed out and restricted dates.
6. Obtain necessary information when taking reservations and follow rate-quoting scenarios.
7. Be familiar with hospitality terminology.
8. Know emergency procedures and assist as needed.
9. Handle check-ins and checkouts courteously and efficiently.
10. Use proper radio etiquette when communicating with staff.
11. Operate all relevant front desk computer systems.
12. Complete shift tasks and checklists promptly.
13. Perform reports such as bucket check, room rate verification, and housekeeping reports.
14. Balance and prepare shift paperwork according to hotel standards.
15. Maintain and promote guest programs and promotions.
16. Keep work area clean and organized.
17. Assist guests with safe deposit boxes.

Qualifications:

• College coursework in a related field is helpful.
• Experience in hospitality preferred.
• High School diploma or equivalent required.
• Computer skills required.
• Customer service experience preferred.
• Maintain a friendly and professional demeanor.
• Effective verbal and written communication skills.
• Ability to multitask, prioritize, and meet deadlines.
• Attend to all guests and staff courteously and attentively.
• Maintain regular attendance and personal grooming standards.
• Comply with hotel policies and safety regulations.
• Identify and solve problems proactively.
• Handle sensitive information confidentially.
• Show initiative and anticipate guest needs.
• Perform other duties as assigned by management.