Front Desk Agent- 2nd Shift

IHG Hotels & Resorts; Columbia (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent for the 2nd shift. In this dynamic role, you will be the first point of contact for guests, ensuring a warm welcome and efficient check-in process. Your responsibilities will include managing reservations, handling guest inquiries, and providing exceptional customer service. This position offers an exciting opportunity to thrive in a fast-paced environment while contributing to the overall guest experience. If you are passionate about hospitality and enjoy working with people, this role is perfect for you.

Qualifications

• At least one year of front desk/guest service experience required.
• Fluent in English; additional languages preferred.

Responsibilities

• Welcome guests in a friendly and professional manner.
• Register guests and provide information on hotel services.
• Manage guest reservations and coordinate with other departments.

Skills

Customer Service

Communication Skills

Problem-Solving

Basic Math Skills

Education

High School Diploma

Some College

Tools

Property Management Systems

Reservation Systems

Job description

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Job Responsibilities

1. Welcome guests in a friendly, prompt, and professional manner.
2. Register guests, issue room keys, and provide information on hotel services and room locations.
3. Answer phones courteously and promptly.
4. Upsell rooms to maximize hotel revenue where possible.
5. Process cash and credit card transactions accurately and in accordance with procedures.
6. Manage guest safe-deposit boxes.
7. Communicate guest requests or issues to management for follow-up.
8. Respond to guest complaints with appropriate service recovery gestures.
9. Book guest reservations, process cancellations, and update information as needed.
10. Coordinate with other departments to promote teamwork and service quality.
11. Perform additional duties such as guest room tours, concierge services, and handling special requests.

Qualifications and Requirements

• High School diploma or equivalent; some college preferred.
• At least one year of front desk/guest service experience.
• Fluent English; additional languages preferred.
• Ability to stand frequently, lift up to 50 pounds, and handle objects and computer equipment.
• Proficiency in using property management and reservation systems.
• Strong communication, reading, writing, and basic math skills.
• Problem-solving and reasoning abilities.
• Availability to work nights, weekends, and holidays.

Additional Information

• Salary range is indicative and may vary based on several factors.
• Reasonable accommodations available during the application process.
• Company policy on staffing and recruiting agencies.
• Information relevant to residents of Washington state.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality

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