Front Desk Agent

The DeSoto; Savannah (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent who embodies the spirit of Southern Hospitality. This role is perfect for individuals with a passion for guest service and a knack for communication. You will be the first point of contact for guests, ensuring a seamless check-in experience while promoting hotel programs. Flexibility between shifts is essential, making it ideal for those who thrive in dynamic environments. Join a team that values encouragement and appreciation, providing an optimal experience for both guests and team members. If you are ready to make a positive impact in the hospitality industry, this opportunity is for you.

Benefits

Incentives

Training and Development

Room for Growth

Qualifications

• High school diploma required; college education preferred.
• Experience in customer service, preferably in hospitality.

Responsibilities

• Check guests in and ensure proper credit and special requests are handled.
• Promote and sell special hotel programs to guests.
• Communicate pertinent information to Front Office Managers.

Skills

Customer Service

Communication Skills

Computer Literacy

Telephone Etiquette

Education

High School Graduate

Two Years of College Education

Job description

Seeking a Front Desk Agent with a passion for guest service and genuine Southern Hospitality at The DeSoto Savannah. No hotel experience necessary but is a plus; customer service experience is preferred.

We are looking for candidates that are flexible between 1st shift and 2nd shift.

Shifts:

1. 7AM-3PM
2. 3PM-11PM

DETAILS OF THE ROLE - BASIC FUNCTION
The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees, and visitors.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• High school graduate or equivalent.
• Two years of college education preferred.
• Two years’ experience in a service industry, preferably in the hospitality industry.
• Excellent oral and communication skills.
• Computer literate.
• Pleasant telephone demeanor.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Check guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Thoroughly complete all guest transactions.
• Promote and sell special hotel programs.
• Interact with resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and Resort policies.
• Maintain house bank.
• Communicate all pertinent information to the Front Office Managers and Supervisors.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Solicit guest feedback via guest comment cards.

MARGINAL FUNCTIONS

• Cross training in PBX, concierge, and bell podium coverage.
• Assist other departments as needed.

REGULAR WORKING ENVIRONMENT

WELL BEING | We strive, on a daily basis to ensure the working environment is one of encouragement and appreciation to provide an optimal Team Member experience by working together to ensure success for both the hotel and the Team Member. By working together, we pass our success along to the Team Member in the form of incentives, a transparent and trustworthy environment, training, and room for growth.