Front Desk Agent - Full Time

AHC Hospitality; Grand Rapids (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent. This full-time role involves providing exceptional guest care, managing reservations, and ensuring smooth operations at various hotel properties. Ideal candidates are friendly, energetic, and possess strong interpersonal skills. Enjoy benefits like medical coverage, paid vacation, and employee discounts.

Benefits

Medical, Dental & Vision Benefits

Weekly Pay

Daily Pay

401K

Paid Vacation

Discounted Downtown Parking

Free Employee Meals

Hotel and Restaurant Discounts

Qualifications

• Must stand or walk for up to 8 hours.
• Knowledge of hotel operating systems preferred.

Responsibilities

• Deliver exceptional guest care during arrival, stay, and departure.
• Coordinate with other departments to ensure smooth operations.
• Process advance registration payments.

Skills

Interpersonal Skills

Customer Service

Education

High School Diploma or GED

Tools

FOSSE

Job description

Join to apply for the Front Desk Agent - Full Time role at AHC Hospitality

3 days ago Be among the first 25 applicants

This range is provided by AHC Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.50/hr - $16.50/hr

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality offers numerous opportunities for growth. We invest in supporting your development and see your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full-time position with both 1st and 2nd shift hours. Weekend availability is required.

This position is eligible for full benefits (medical, dental & vision), Weekly Pay, Daily Pay, 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts, and more.

Summary

A successful Guest Care Associate must be friendly, energetic, accommodating, and courteous; properly greet guests and make them feel at home! Excellent interpersonal skills are essential to work well with many different personality types.

Guest Care Associates are responsible for carrying out day-to-day front desk activities, including reservations, room assignment, handling guest requests/inquiries, resolving complaints, and performing duties outlined in this job description or additional duties assigned by supervisors/managers.

Essential Functions

• Deliver exceptional guest care during arrival, stay, and departure, including in-person, over the phone, and via email or chats.
• Coordinate with other departments to ensure smooth operations.
• Answer inquiries about hotel policies and services.
• Advise guests on available activities such as swimming, tennis, basketball, and other sports.
• Process advance registration payments.
• Stock and check out guests in the Market.
• Greet, register, and assign rooms to guests in a friendly manner.
• Issue room keys and provide directions to guests.
• Transmit and receive telephone messages.
• Complete shift checklists.
• Keep records of room availability and guest accounts.
• Answer inquiries about hotel services, registration, shopping, dining, entertainment, and travel directions.
• Compute bills, collect payments, and make change for guests.
• Post charges such as room, food, liquor, or telephone to guest folios.
• Deposit valuables in the hotel safe or safe deposit box.
• Arrange for special services upon guest request.
• Perform additional duties as assigned by supervisors or managers.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and stand or walk for up to 8 hours. Knowledge of hotel operating systems; FOSSE experience is strongly preferred.

Education and/or Experience

High school diploma or GED; six to nine months related experience and/or training, or equivalent combination of education and experience.