Front Desk Agent - 2nd Shift

River Link Hotels; New London (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Hilton Garden Inn Mystic/Groton is seeking a Front Desk Agent to be the guests' first contact, handling registrations and reservations while sharing information about rooms, rates, and amenities. The role emphasizes delivering excellent customer service and clear, organized communication to ensure a smooth guest experience.

Typical shifts may include evenings; both part-time and full-time opportunities are available, with an emphasis on hospitality excellence and efficient problem-solving in a

Qualifications

• Minimum relevant work experience in hotel front desk or receptionist roles.
• Familiarity with hotel reservation systems and PMS software.
• Understanding of travel sites (Booking, TripAdvisor) and how customers plan trips.

Responsibilities

• Perform check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about rates, rooms and amenities; verify payment data.
• Register guests and collect required information.
• Welcome guests and assign rooms.
• Provide information about the hotel and services.
• Respond to guest inquiries and resolve issues promptly.
• Coordinate with housekeeping to prepare rooms.
• Support VIPs and event attendees with personalized services.
• Upsell facilities and services when appropriate.
• Maintain accurate records of bookings and payments.

Skills

Front desk experience

Reservations software

Travel websites familiarity

Customer service

Communication skills

Job description

The Hilton Garden Inn Mystic/Groton is hiring for a hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Holidays and weekends required. Typical shifts are 3pm-11pm. Part Time and Full Time available.