Front Desk Agent

Brookfield Ventures LLC; Wisconsin; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Supportive Team Environment

Training and Development Programs

Job summary

Holiday Inn Brookfield, WI is seeking a friendly, professional Front Desk Agent to deliver the welcoming, guest-focused experience that aligns with IHG brand standards. In this role, you will register guests, process payments, assign rooms, issue key cards, and maintain accurate records in accordance with IHG procedures.

Strong communication with housekeeping and maintenance teams is essential to ensure room readiness and timely resolution of guest needs.

Qualifications

• Friendly, outgoing and professional demeanor required.
• Experience in hospitality encouraged but not required.
• Proficient in English; additional languages helpful.
• Strong computer and multitasking skills.

Responsibilities

• Greet guests warmly per service standards.
• Handle check-in and check-out using the PMS system.
• Answer inquiries by phone, email, and in person.
• Make and modify reservations following brand procedures.
• Coordinate with housekeeping for room readiness.
• Upsell hotel amenities and promote rewards.
• Complete shift reports and cash handling accurately.

Skills

Communication

Customer service

Hospitality

English proficiency

Multitasking

Computer skills

Physical stamina

Tools

PMS system

Reservation systems

Job description

Job Description

Job Description

Front Desk Agent – Holiday Inn Brookfield, WI

Benefits / Perks

• Flexible Scheduling
• Career Advancement Opportunities within IHG-branded hotels
• Competitive Compensation
• Supportive Team Environment
• Training and Development Programs

Job Summary

Holiday Inn Brookfield, WI is seeking a friendly, professional, and service-driven Front Desk Agent to deliver the welcoming, guest-focused experience that aligns with IHG brand standards. In this role, you will support guests through all stages of their stay—from check-in to check-out—ensuring each interaction reflects our commitment to comfort, consistency, and hospitality.

You will register guests, process payments, assign rooms, issue key cards, and maintain accurate records in accordance with IHG procedures. Strong communication with housekeeping and maintenance teams is essential to ensure room readiness and timely resolution of guest needs.

We are looking for a team member with excellent communication skills, a positive attitude, and the ability to remain calm and professional during busy or challenging situations. Your goal is to create a seamless and memorable guest experience consistent with IHG service expectations.

Key Responsibilities

• Greet guests warmly and professionally in accordance with IHG service standards.
• Manage guest check-in and check-out using the hotel’s PMS system accurately and efficiently.
• Respond to guest inquiries by phone, email, and in person with clear, helpful information.
• Make and modify reservations while ensuring accuracy and adherence to brand procedures.
• Coordinate with housekeeping to confirm room readiness and communicate special guest requests.
• Maintain thorough knowledge of hotel amenities, local attractions, room types, and IHG Rewards Club benefits.
• Promote hotel amenities, upsell when appropriate, and ensure guest satisfaction throughout the stay.
• Resolve guest concerns promptly using a calm, guest-focused approach.
• Ensure compliance with IHG brand standards, health and safety protocols, and quality expectations.
• Complete shift reports, required paperwork, and cash handling responsibilities accurately.

Qualifications

• Friendly, outgoing, and professional demeanor.
• Previous hotel or hospitality experience preferred but not required.
• Strong understanding of hospitality service standards; familiarity with IHG systems is a plus.
• Proficient in English; additional languages are beneficial.
• Strong computer and multitasking skills.
• Ability to resolve issues with a guest-first mindset.
• Ability to stand for extended periods and lift up to 30 lbs.