Part-Time/Agent Front Desk

IHG; Arizona; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Room discounts

Job summary

IHG is seeking a Front Desk Agent to deliver memorable guest experiences at our Arizona hotels. You will welcome guests, process check-ins/outs, handle payments, and provide local knowledge to ensure a smooth stay.

Ideal candidates have strong communication, problem-solving skills, and a flexible schedule to cover night, weekend, and holiday shifts. High school diploma required; college degree a bonus.

Qualifications

• High school diploma or equivalent.
• 1 year front desk/guest service experience preferred.
• Able to lift up to 50 lbs and stay physically active.
• Customer-focused with excellent communication.
• Cash handling and basic math skills required.
• Flexible for night, weekend and holiday shifts.
• Willingness to learn local area and hotel procedures.

Responsibilities

• Greet guests and manage check-ins/outs.
• Handle cash/credit transactions accurately.
• Upsell rooms and services when appropriate.
• Provide local knowledge and answer guest questions.
• Maintain safety procedures and brand appearance.
• Assist with guest requests and feedback.

Skills

Communication

Problem-solving

Languages

Digital literacy

Flexibility

Education level

Experience

Physical strength

Education

High school diploma

College degree (bonus)

Job description

We reward our colleagues' hard work and dedication with an extremely competitive compensation and benefits package. The hourly pay rate for this role is $17.75, and our comprehensive benefits package includes paid time off, medical/dental/vision insurance, 401k, room discounts, and many other benefits to eligible employees.

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?