Part-Time/Agent Front Desk

InterContinental Hotels Group; Fort Huachuca (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Room discounts

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent at our Fort Huachuca property. The role focuses on creating a memorable guest experience, handling check-in/check-out, and proactively assisting guests with local information and needs.

You will be responsible for cash handling, upselling opportunities, and maintaining a warm, professional appearance while representing the brand. Shift flexibility, strong communication, and customer service are essential to success.

Qualifications

• High school diploma or equivalent; college degree a bonus.
• Experience in front desk or guest service preferred (1 year).
• Strong communication and math skills; comfortable with computers.
• Flexible with night, weekend and holiday shifts.

Responsibilities

• Greet guests warmly and manage check-in/out efficiently.
• Acknowledge IHG Rewards Club members and returning guests.
• Provide local information and upsell services.
• Handle cash and card transactions.
• Follow safety procedures and maintain a professional appearance.

Skills

Communication

Problem-solving

Language skills

Tech literacy

Flexibility

Customer service

Education

High school diploma

College degree (bonus)

Job description

We reward ourcolleagues'hard work and dedication with an extremely competitive compensation and benefits package. The hourly pay rate for this role is $17.75, and our comprehensive benefits package includes paid time off, medical/dental/vision insurance, 401k, room discounts, and many other benefits to eligible employees.

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad‑hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.