Front Desk Agent

KATELLA STANTON LLC; Westminster (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Career Advancement Opportunities

Job summary

A hospitality company is seeking a friendly Front Desk Agent in Westminster, California. This role involves assisting guests with check-ins, coordinating with housekeeping, and ensuring a pleasant experience by providing exceptional customer service. The ideal candidate should have a positive demeanor and familiarity with hospitality standards. Ability to lift light weights is desired. Competitive salary and flexible scheduling offered.

Qualifications

• Positive and friendly demeanor for guest interactions.
• Ability to handle challenging situations with a smile.
• Knowledge of hotel operations and standards.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate with housekeeping on room availability.
• Answer guest inquiries via phone, email, and in-person.
• Describe hotel features and amenities.

Skills

Friendly and outgoing personality

Customer service orientation

Computer literacy

Familiarity with hospitality standards

Proficient in English

Job description

Benefits:

401(k)

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds