Front Desk Agent

Woodlands Flagstaff M6 Llc; Flagstaff (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

A hotel in Flagstaff is seeking a positive Front Desk Agent to provide exceptional service to guests. The role involves assisting with check-in/check-out, handling reservations, and addressing guest inquiries. Ideal candidates will be friendly, have hospitality experience, and possess strong communication skills. Competitive compensation and flexible scheduling offered.

Qualifications

• Familiarity with hospitality industry standards.
• Able to resolve customer issues effectively.
• Ability to lift 30 pounds.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate with housekeeping for room availability.
• Answer guest inquiries in person, via phone, and email.

Skills

Friendly and outgoing personality

Proficient in English

Computer literacy

Customer-focused orientation

Job description

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities:

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Qualifications:

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds