Front Desk Agent

BMVHotels LP; Gilroy (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Job summary

A leading hotel chain in California is seeking a positive and friendly Front Desk Agent to provide exceptional service to hotel guests. The role involves assisting with check-in/out, answering inquiries, and coordinating with housekeeping. Ideal candidates possess strong communication skills and familiarity with hospitality standards. Flexible scheduling and opportunities for career advancement are provided.

Qualifications

• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Able to lift 30 pounds.

Responsibilities

• Assist guests with check-in and check-out processes.
• Maintain communication with housekeeping staff.
• Answer guest inquiries via various channels.
• Build rapport with guests through conversation.
• Describe features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly and outgoing personality

Customer service orientation

Communication skills

Computer literacy

Problem-solving skills

Job description

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities:

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Qualifications:

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds