Front Desk Agent

Best Western Lumberton; Lumberton (NC); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Flexible Scheduling

Competitive Compensation

Job summary

A local hotel is seeking a positive, friendly Front Desk Agent to provide exceptional service to guests. The role includes assisting with check-in/check-out, processing payments, and communication with housekeeping to ensure room availability. Excellent communication skills are a must, along with the ability to remain positive during challenges. Join us in creating outstanding customer experiences.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Assist guests with check-in and check-out processes.
• Issue room keys and process payments.
• Maintain communication with housekeeping to coordinate room availability.
• Answer guest inquiries.
• Complete paperwork promptly and accurately.

Skills

Communication skills

Customer service orientation

Friendliness

Job description

Benefits/Perks

Flexible Scheduling

Competitive Compensation

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities:

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Qualifications:

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds