Overnight Guest Relations Agent
Four Seasons
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Benefits offered by this job
Job summary
Four Seasons in Calistoga is seeking an Overnight Guest Relations Agent to deliver seamless guest service across Front Desk and Guest Services. You will work with a tight overnight team to ensure luxury experiences, handling check-ins, reservations, and personalized requests.
The role requires hospitality experience, strong communication, and the ability to work overnight shifts, including weekends and holidays. A valid driver’s license and RBS certification (or ability to obtain) are required.
Qualifications
- High School Diploma or equivalent required; college coursework or degree preferred.
- Experience in luxury hospitality or front desk/concierge roles preferred.
- Ability to work independently in an overnight environment.
- Excellent verbal and written communication.
- Proficiency with PMS and guest messaging platforms.
- Flexible overnight, weekend, and holiday availability.
- Valid driver's license and RBS certification (or ability to obtain).
Responsibilities
- Welcome guests, check-in, and assist throughout their stay.
- Manage front desk operations including reservations and billing.
- Coordinate dining, transportation, and local experiences.
- Assist with bell and valet services and luggage.
- Respond to guest concerns with prompt service recovery.
- Support overnight resort operations and safety tasks.
- Collaborate across departments to maintain luxury standards.
Skills
Education
Tools
Job description
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we wish to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.
The Overnight Guest Relations Agent serves as a key member of the overnight resort operations team, providing seamless guest service across Front Desk and Guest Services functions. Working independently and collaboratively with a smaller overnight team, this position ensures exceptional guest experiences through personalized service, efficient front desk operations, safe vehicle handling, luggage assistance, and support of overnight resort operations.
- Deliver exceptional guest service by welcoming, checking in, and assisting guests throughout their stay.
- Manage front desk operations, including reservations, billing, payments, guest communications, and phone inquiries.
- Provide concierge-style support by coordinating dining reservations, transportation, local experiences, and special requests.
- Assist with bell and valet services, including luggage handling, guest escorts, vehicle parking, and transportation around the resort.
- Respond promptly and professionally to guest concerns, ensuring effective service recovery and guest satisfaction.
- Support overnight resort operations through guest deliveries, room service assistance, safety walkthroughs, and operational tasks.
- Collaborate with departments across the resort to maintain seamless operations and uphold luxury hospitality standards.
- High School Diploma or equivalent required; college coursework or degree preferred.
- Previous experience in luxury hospitality, hotel operations, guest services, front desk, valet, concierge, or a related field preferred.
- Ability to work independently and make sound decisions in an overnight environment.
- Strong guest service skills with a genuine hospitality-focused mindset.
- Excellent verbal and written communication skills with the ability to interact professionally with guests and team members.
- Proven ability to multitask, stay organized, and prioritize responsibilities in a fast-paced environment.
- Strong problem-solving, conflict-resolution, and service recovery skills.
- Proficiency with hotel property management systems, guest messaging platforms, and standard computer applications.
- Flexible availability to work overnight shifts, weekends, and holidays, while remaining calm and professional in challenging situations.
- Valid driver's license with an acceptable driving record required; Responsible Beverage Service (RBS) Certification, or ability to obtain, required.
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.
- Hourly Range: $23.77 - $26.28
- Cigna medical and dental benefit options
- Complimentary accommodation and Employee Discount for stays at any Four Seasons worldwide
- Complimentary Employee Meals
- 401k Retirement Plans
- Excellent Training and Development opportunities
- Full-time availability
- Flexible for early mornings, days, evenings, overnights, or weekends shifts to support 24/7 operational business needs
Four Seasons is an Equal Employment Opportunity and Affi...
Four Seasons is an Equal Opportunity, Affine Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
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