Front Desk Agent

Middletown-Hotel-Management; Westerville (OH); On-site; USD 18,000 - 25,000; Full time

Job summary

Middletown-Hotel-Management in Westerville seeks a Front Desk Agent to manage check-in/check-out, reservations, and guest services at the property. You will greet guests, collect information, and assist with inquiries to ensure a smooth stay.

Ideal candidates bring hospitality experience, strong communication, and organizational skills, with familiarity with booking sites and a guest-first approach. This on-site role supports a welcoming front desk team.

Qualifications

• Experience with hotel reservations software such as StayPMS and Onity Key Solutions.
• Understanding of how travel planning websites operate (Expedia, Booking.com, TripAdvisor).
• Degree in hotel management is a plus.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (contact details and dates).
• Welcome guests and assign rooms.
• Provide information about hotel, rooms, rates and amenities.
• Respond to guest complaints professionally.
• Coordinate with housekeeping to ensure rooms are clean and ready.
• Confirm group reservations and arrange services for VIPs and event attendees.
• Upsell facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Skills

Hotel front desk

Customer service

Communication

Organization

Guest relations

Reception experience

Education

Hotel management degree

Tools

StayPMS

Onity Key Solutions

Job description

Position: Front Desk Agent

Reports To: Front Desk Manager/Front Office Manager/Assistant General Manager

Essential Responsibilities:

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like StayPMS and Onity Key Solutions.
• Understanding of how travel planning websites operate, like Expedia, Booking.com and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Physical Demands:

Standing for varying lengths of time while operating the computer with frequent stretching, talking, hearing, smiling.