Front Desk Agent

Middletown Hotel Management Company; Westerville (NE); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

Middletown Hotel Management Company is seeking a Front Desk Agent to warmly greet guests, handle check-in/check-out, and coordinate with housekeeping to ensure rooms are ready. The role requires strong communication and a customer-focused approach in a fast-paced hotel environment.

You will manage reservations, inform guests about rates and amenities, and assist with special requests, while maintaining accurate guest records and promoting hotel services.

Qualifications

• Must have hospitality front desk experience or receptionist background.
• Familiar with hotel reservations software and online travel sites.
• Strong customer service mindset and professional appearance.
• Excellent communication and organizational abilities.
• Hotel management degree is a plus.

Responsabilités

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon arrival and assign rooms.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with housekeeping to ensure rooms are clean and furnished to guests’ needs.
• Confirm group reservations and arrange personalized services for VIPs and event attendees, like wedding guests.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Connaissances

Front Desk Experience

Reservations software

Travel websites knowledge

Customer service attitude

Communication skills

Organizational skills

Formation

Hotel management degree

Outils

StayPMS

Onity Key Solutions

Description du poste

Position: Front Desk Agent

Reports To: Front Desk Manager/Front Office Manager/Assistant General Manager

Essential Responsibilities:

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like StayPMS and Onity Key Solutions.
• Understanding of how travel planning websites operate, like Expedia, Booking.com and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Physical Demands:

Standing for varying lengths of time while operating the computer with frequent stretching, talking, hearing, smiling.