Front Desk Agent

Highgate Hotels, LP; West Deptford Township (NJ); On-site; USD 22,041 - 24,796; Full time

Job summary

A leading hotel group is seeking a Front Office Agent for their Residence Inn in West Deptford Township. This position requires providing excellent customer service during check-in and throughout guests' stays. The ideal candidate should have strong communication skills and be capable of multitasking in a fast-paced environment. Compensation ranges from $16.00 to $18.00 per hour, with benefits including a friendly work environment and opportunities for cross-training.

Qualifications

• Experience in a hotel or a related field preferred.
• Must be able to effectively communicate both verbally and in writing.
• Maintain a warm and friendly demeanor at all times.

Responsibilities

• Handle check-ins and checkouts in a friendly and efficient manner.
• Answer inquiries from guests about services and amenities.
• Be familiar with rates, packages, and promotions.

Skills

Customer service skills

Communication skills

Multitasking

Problem-solving

Education

High School diploma or equivalent

College coursework in related field

Tools

Front Desk computer system

Computer experience

Job description

Overview

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Job Details

Location: Residence Inn Deptford, 1154 North Hurffville Road, Deptford, NJ 08096

Property: Residence Inn Deptford

Compensation: USD $16.00/Hr. – USD $18.00/Hr. (Hourly)