Front Desk Agent

Fireside Inn & Suites West Lebanon; West Lebanon (NH); On-site; USD 19,000 - 25,000; Full time

Job summary

Lafayette Hotels is seeking a friendly Front Desk Agent for the Fireside Inn in West Lebanon, NH. You will greet guests, manage reservations, and help ensure a smooth check-in and checkout while delivering attentive service.

As the face of our hotel, you will answer questions, provide local information, and coordinate with other departments to meet guest needs. Weekend availability and a professional appearance are required.

Qualifications

• Guest-facing role experience preferred.
• Strong communication in English.
• Weekend availability required.

Responsibilities

• Manage hotel reservations and guest check-in/out.
• Welcome guests and address their needs.
• Provide information about local area attractions.
• Coordinate with other departments to ensure guest satisfaction.
• Performs other duties as assigned.

Skills

Guest service

Team player

Friendly

English literacy

Education

High School Diploma

Job description

Company Intro

Are you a hospitality professional with a strong work ethic who enjoys working with people? Are you looking for an exciting opportunity to join a dynamic team at Lafayette Hotels? If you answered yes, we want to hear from you!

Lafayette Hotels, a renowned family-owned and operated company with over 30 hotels and restaurants throughout Maine and New Hampshire, is seeking a friendly Front Desk Agent to join our team. With properties in stunning locations such as Maine's Acadia National Park, the Southern Maine Beaches, and New Hampshire's White Mountains, Lafayette Hotels offers a perfect blend of work and adventure.

www.visitlafayettehotels.com

Job Summary

The Front Desk team are the face of our hotel. Front Desk Agents assist our guests by listening to and understanding their specific needs to find them the perfect room. After arrival, our goal is to ensure our guests stay exceeds expectations. The Front Desk department is the hub of the hotel, and a great place to start your career in hospitality.

Daily Duties

• Hotel reservations
• Welcome guests upon arrival
• Check-in and check-out procedures
• Provide information and answer questions about local area attractions
• Coordinate with other departments to ensure our guests are well attended to while staying with us
• Other responsibilities as assigned

Requirements & Qualifications

• Team Player
• Friendly and service-oriented attitude
• Presentable and professional
• Able to work 3p-11p
• Able to read and write English
• Basic/intermediate computer skills
• High School Degree
• Weekend availability, when we are busiest, is generally required in the hospitality industry

Lafayette Hotels is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

The Fireside Inn in West Lebanon is nestled between the White Mountains of New Hampshire and the Green Mountains of Vermont in the Connecticut River Valley. From traditional rooms, to fireplace rooms and suites, we have something for every traveler.