Experienced Front Desk Agent

Workstream; Lebanon (NH); On-site; USD 31,000 - 41,000; Full time

Job summary

Lafayette Hotels is seeking a friendly Front Desk Agent to join our team in West Lebanon, NH. The Front Desk team are the face of our hotel, assisting guests to find the perfect room and ensure their stay exceeds expectations.

The role starts with greeting guests, processing reservations, and coordinating with other departments to deliver attentive hospitality. Candidates should be team-spirited, service-oriented, presentable, and able to work 3pm-11pm, with English reading and writing skills

Qualifications

• Team player with a friendly, service-oriented attitude.
• Presentable and professional appearance.
• Able to work 3pm–11pm.
• Ability to read and write English.
• Basic to intermediate computer skills.
• High school degree.
• Weekend availability during peak times.

Responsibilities

• Process hotel reservations.
• Welcome guests on arrival.
• Handle check-in and check-out procedures.
• Provide information about local area attractions.
• Coordinate with other departments to attend guests.
• Other responsibilities as assigned.

Skills

Team player

Service orientation

Professional appearance

Evening shift

English literacy

Computer skills

High school diploma

Weekend availability

Education

High School Diploma

Job description

Company Intro

Are you a hospitality professional with a strong work ethic who enjoys working with people? Are you looking for an exciting opportunity to join a dynamic team at Lafayette Hotels? If you answered yes, we want to hear from you!

Lafayette Hotels, a renowned family-owned and operated company with over 30 hotels and restaurants throughout Maine and New Hampshire, is seeking a friendly Front Desk Agent to join our team. With properties in stunning locations such as Maine's Acadia National Park, the Southern Maine Beaches, and New Hampshire's White Mountains, Lafayette Hotels offers a perfect blend of work and adventure.

www.visitlafayettehotels.com

Job Summary

The Front Desk team are the face of our hotel. Front Desk Agents assist our guests by listening to and understanding their specific needs to find them the perfect room. After arrival, our goal is to ensure our guests stay exceeds expectations. The Front Desk department is the hub of the hotel, and a great place to start your career in hospitality.

Daily Duties

• Hotel reservations
• Welcome guests upon arrival
• Check-in and check-out procedures
• Provide information and answer questions about local area attractions
• Coordinate with other departments to ensure our guests are well attended to while staying with us
• Other responsibilities as assigned

Requirements & Qualifications

• Team Player
• Friendly and service-oriented attitude
• Presentable and professional
• Able to work 3p-11p
• Able to read and write English
• Basic/intermediate computer skills
• High School Degree
• Weekend availability, when we are busiest, is generally required in the hospitality industry

Lafayette Hotels is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

The Fireside Inn in West Lebanon is nestled between the White Mountains of New Hampshire and the Green Mountains of Vermont in the Connecticut River Valley. From traditional rooms, to fireplace rooms and suites, we have something for every traveler.