Front Desk Agent | Hilton Aventura Miami

Shaner Hotels; Aventura (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Aventura is seeking a dedicated Guest Services Agent to provide exceptional service to guests. The ideal candidate will manage check-ins and check-outs, handle guest complaints, and ensure a smooth guest experience. Flexibility in scheduling is essential, and bilingual skills are a plus. Join our team to help create memorable stays for our guests!

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.

Skills

Customer Service

Communication

Bilingual English/Spanish

Education

High school graduate or equivalent

Tools

ONQ PMS

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• ONQ PMS system experience preferred.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.