Front Desk (Overnight)

FirstService Residential; Florida; Presencial; USD 25.000 - 36.000; Tempo integral

Benefícios oferecidos por esta vaga

Benefits package

401k with company match

Paid holidays

Full-time schedule

Resumo da vaga

FirstService Residential seeks a Front Desk Associate to deliver exceptional resident services and maintain access control in a dynamic property setting.

You will greet residents and guests, log daily activities, and support safety procedures with strong communication skills and reliability.

This full-time role includes benefits, a stable schedule, and opportunities to work with a diverse team while ensuring a secure, welcoming building environment.

Qualificações

• High school diploma or equivalent preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy preferred.
• Effective written and verbal communication skills.
• Multilingualism desirable.
• Strong customer service and interpersonal skills required.

Responsabilidades

• Greet residents and guests; manage access and visitor flow.
• Monitor and operate electronic security control systems.
• Respond to emergencies in a timely, organized manner.
• Maintain daily logs, records, and forms.
• Resolve and follow up on complaints and issues.
• Support the on-site property manager with duties as needed.
• Follow safety procedures and maintain a safe work environment.

Conhecimentos

Customer service

Communication

Multilingual

Computer literacy

Attention to detail

Ability to multitask

Formação

High school diploma or equivalent

Business or hospitality coursework

Descrição da vaga

Description

Job Overview:

As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Your Responsibilities:

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills & Qualifications:

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements:

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Supervisory Responsibilities

• No supervisory responsibilities

Additional Information

• Schedule: Tuesday-Saturday 11:00PM - 7:00AM

What We Offer:

• As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision.
• In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.
• Occasional travel may be required to attend training and other company functions.

Compensation:

$22.00 per hour

Disclaimer Statement

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.