Front Desk Agent

Westin Virginia Beach Town Center; Virginia Beach (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

The Westin Virginia Beach Town Center is hiring a Full-Time Front Desk Agent. This role involves assisting guests, resolving complaints, and ensuring high levels of customer service. Candidates should have a High School diploma and previous hotel experience, along with strong communication and problem-solving skills.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Disability Benefits

401(K)

Qualifications

• Previous experience in a similar position in a hotel is required.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints and maintain positive guest relations.
• Answer phone calls and process special requests.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Education

High School Graduate or GED

Job description

Westin Virginia Beach Town Center is looking for a Full-Time Front Desk Agent.

This candidate should have a strong sense of customer service and quick learner.

We offer Medical, Dental, Vision, Disablity Benefits, and 401(K).

Come join the Westin Family!

Overview :

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations

Key Duties & Responsibilities :

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of : a) all hotel features / services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals / departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit / payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience :

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

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Front Desk Agent • Virginia Beach, VA, United States