Front Desk Agent

BBL Hospitality; Norfolk (VA); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading hospitality company seeks a Front Desk Agent to assist guests professionally and efficiently. The role involves guest registration, payments processing, and resolving guest complaints, ensuring high levels of service and satisfaction. Candidates should possess a high school diploma and exhibit strong interpersonal and computer skills.

Benefits

Paid Time Off

401K Investment

Referral Bonus

Internal Promotion Opportunities

Medical, Dental, Vision Benefits

Asscociate Travel Program Discounts

Qualifications

• High school diploma or equivalent preferred.
• Skills include typing, computer aptitude, interpersonal skills.
• Ability to perform physical tasks like lifting, bending, and moving about.

Responsibilities

• Registers guests in a prompt manner using upselling techniques.
• Checks guests out and processes payments according to policies.
• Responds to guest requests and promotes hotel services.

Skills

Typing

Computer Aptitude

Interpersonal Skills

Reading

Writing

Mathematical Abilities

Education

High School Diploma or Equivalent

Job description

Most positions do require weekend and holiday availability.

We are pleased to share the benefit options that we offer :

• Paid Time Off
• 401K Investment
• Referral Bonus
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
• Associate Travel Program Discounts

Front Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include : typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include : speaking / hearing on the phone, reading / writing / typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.

Duties to include, but not limited to :

• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates : prepares for group check in and out, and VIP arrivals; becomes informed of events / functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.

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