Front Desk Agent

Hyatt House Virginia Beach Oceanfront; Virginia Beach (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel is seeking an enthusiastic Front Desk Agent to enhance guest satisfaction and ensure a positive experience. This role includes managing check-ins, handling guest inquiries, and maintaining strong guest relations. Ideal candidates will possess a High School diploma and relevant hotel experience, with opportunities for career advancement within the company.

Qualifications

• One year of relevant hotel experience.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and manage special requests.
• Maintain positive guest relations and hotel information.

Skills

Guest Relations

Problem-Solving

Communication

Basic Computer Skills

Education

High School Diploma or GED

Job description

The Hyatt House Virginia Beach Oceanfront is seeking an enthusiastic Front Desk Agent to join our team! This position offers flexible scheduling to support work-life balance.

Overview:

The Front Desk Agent assists guests with check-in and check-out, handles all phone calls, and manages special requests for services or information, following standard policies and procedures.

Potential Career Paths:

Front Desk Supervisor, Front Desk Manager, Front Office Manager, Operations Manager, Assistant General Manager, General Manager, Area Vice President of Operations

Key Duties & Responsibilities:

• Resolve guest complaints to ensure satisfaction.
• Anticipate guest needs, respond promptly, and acknowledge all guests at all times.
• Maintain positive guest relations.
• Know hotel features, services, hours, room rates, packages, and promotions.
• Manage daily house count and expected arrivals/departures.
• Handle assigned bank and ensure accuracy of monies.
• Keep bank secure.
• Answer phones within 3 rings with proper etiquette.
• Process guest check-ins and verify registration details.
• Collect and input payment information, including cash handling.
• Coordinate with Bell Persons for guest luggage transport.
• Manage overbooked or walk-in guests.
• Record wake-up calls and handle guest faxes.
• Communicate guest requests and information to relevant departments.
• Resolve discrepancies with Housekeeping and in-house reports.
• Process check-outs, vouchers, paid-outs, and charges.

Education and Experience:

• High School Diploma or GED.
• One year of relevant hotel experience.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.