Front Desk Agent

Highgate Hotels; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality management company is seeking a Front Office Agent to provide exceptional guest services in Virginia Beach. This role involves managing check-ins/outs, handling guest inquiries, and adhering to hotel standards. Ideal candidates should possess effective communication and multitasking skills, along with a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent required.
• Computer skills preferred.
• Experience in hospitality or related fields is a plus.

Responsibilities

• Responsible for check-in and check-out processes.
• Answer guest inquiries regarding services and amenities.
• Maintain cleanliness of the work area and assist with operations.

Skills

Effective communication

Multitasking

Initiative

Confidentiality

Education

High school diploma or equivalent

Job description

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an asset value exceeding $20B and generates over $5B in revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to drive performance and maximize asset value. The executive team includes some of the industry’s most experienced hotel management leaders, making Highgate a trusted partner for top ownership groups and major hotel brands. The company maintains offices in London, New York, Dallas, and Seattle.

2800 Pacific Avenue

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities include answering guest inquiries regarding restaurants, transportation, entertainment, etc., and following all cash handling and credit policies.

Be familiar with all rates, packages, and special promotions listed in the Red Book, as well as all in-house groups.

Monitor closed out and restricted dates, obtain necessary reservation information, and follow rate-quoting scenarios.

Understand hospitality terminology, emergency procedures, and assist as needed.

Handle check-ins and checkouts in a friendly, efficient manner, using proper radio etiquette and operating relevant computer systems.

Complete shift duties, perform reports, and balance paperwork according to hotel standards.

Maintain a clean work area, assist with safe deposit boxes, and promote guest programs and promotions.

Qualifications include a high school diploma or equivalent, computer skills, and preferred experience in hospitality or related fields.

Maintain a warm, friendly demeanor, effective communication skills, and the ability to multitask and prioritize.

Adhere to attendance, grooming, and safety standards, and demonstrate initiative and confidentiality.

Perform other duties as requested by management.