Front Desk Agent- Part Time

Commonwealth Lodging Management, LLC; Norfolk (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hospitality management company is seeking a part-time Front Desk Agent in Norfolk, VA. In this role, you will be the first point of contact for guests, assisting with check-ins, handling phone inquiries, and ensuring guest satisfaction. Candidates should possess a high school diploma and ideally have experience in guest service. This position requires flexibility to work various shifts, including nights and weekends.

Qualifications

• 1 year of experience as a Guest Service Agent is preferred.

Responsibilities

• Assist guests with check-in and check-out.
• Answer and process all phone calls.
• Handle special requests for services or information.

Education

High school diploma or G.E.D. equivalent

Job description

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Careers at Commonwealth Lodging

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest

Position Summary

The position involves high guest contact and presents the first point of contact for all our guests. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Always maintain positive guest relations. Work to resolve guest challenges, ensuring guest satisfaction. Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities. This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

Physician responsibilities include Exert physical effort in lifting/transporting at least 25 pounds; Push/pull carts and other equipment up to 100 pounds; Endure various physical movements throughout the work areas; Work environment - front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings; Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and can work a varied schedule that includes nights, weekends and holidays.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Minimum of 1 year of experience as a Guest Service Agent is preferred

Supervisory Experience: No supervisory experience.

Salary: $14.00 per hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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