Fairfield Inn & Suites - Front Desk Agent FT

Coastal Hospitality Associates, LLC; Virginia Beach (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent in Virginia Beach, where you will provide exceptional guest services in a friendly environment. The role involves handling check-ins, guest inquiries, and maintaining positive relations while enjoying competitive pay and numerous benefits.

Benefits

Health Benefits: Medical, Dental, and Vision

Paid Time Off

Company Matched 401K

Flexible Spending Accounts

Employee Assistance Program

Travel Discounts

Qualifications

• Must be able to perform mathematical skills; basic accounting functions; basic computer skills.
• Candidates must be able to stand for a full eight hour shift.
• Candidates must be willing to work a flexible schedule.

Responsibilities

• Maintain positive guest relations and resolve complaints.
• Process check-ins and check-outs.
• Communicate guest information to departments.

Skills

Customer Service

Communication Skills

Mathematical Skills

Computer Skills

Job description

Fairfield Inn & Suites - Front Desk Agent FT

Fairfield Inn & Suites - Front Desk Agent FT

5 days ago Be among the first 25 applicants

Coastal Hospitality Associates provided pay range

This range is provided by Coastal Hospitality Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.00/hr

Fairfield Inn - Full Time Front Desk Agent starting at $15.50/hr!

If you are seeking to join a GREAT company that TRULY CARES about YOU- Join our team today!

The Fairfield Inn by Marriott is seeking a warm and friendly service-oriented, FULL TIME Front Desk Agent. The Front Desk Agent is responsible for guest services, answering phone lines and assisting guests with smooth check-ins and check outs. Handling all special requests for services or information in accordance with standard policies and procedures.

How You'll Be Rewarded:

• A chance to learn something new every day in a fun, friendly work environment!
• Health Benefits; Medical, Dental and Vision
• Paid Time Off
• Employee Assistance Program
• Company Paid Short Term Disability, Life Insurance and Accidental Death
• Affordable and Optional Long Term Disability and Supplemental Life Insurance
• Company Matched 401K
• Health Care Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• Legal Resources
• Associate Travel Discounts per Brand Guidelines
  
  
  

Essential Duties:

• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Maintain and secure a cash bank to perform job functions.
• Verify guest information upon arrival and departure
• Obtain method of payment from guests (credit or cash)
• Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Process all check-outs.
• Maintain all guest information and hotel occupancy status using Brand systems
  
  
  

Minimum Qualifications:

• Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests.
• Candidates must be able to stand for a full eight (8) hour shift.
• Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays.
  
  
  

Desirable Characteristics:

• Previous guest service experience preferred, but not required.
• Highly developed computer skills.
• Well organized and detail-oriented.
• Ability to work independently and with diverse groups of individuals.
• Display initiative, perseverance and analytical skills.
• Highly developed communication skills.
• Professional and ethical in all situations.
• Excellent customer service skills.
• Quick learner with strong work ethic.
• Team player and ability to get along with others.
• Exemplary written and verbal communication skills.
  
  
  

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Candidates can expect to: stand for full shift, bend, stoop and reach overhead; push up to 100lbs and lift up to 50lbs.

EOE M/F/Vet/Disabled

Job Type: Full - Time with flexible scheduling

Salary: from $15.50 per hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

Referrals increase your chances of interviewing at Coastal Hospitality Associates by 2x

Get notified about new Front Desk Representative jobs in Virginia Beach, VA.

Virginia Beach, VA $16.00-$16.00 1 month ago

Residence Inn Town Center - Front Desk Agent - FT

Virginia Beach, VA $15.00-$15.00 1 month ago

Guest Service Agent - Front Desk - Sheraton Oceanfront

Virginia Beach, VA $16.00-$16.00 4 days ago

Medical Support Assistant (Medical Receptionist)

Administrative Assistant I (Keep Norfolk Beautiful)

Norfolk, VA $41,775.00-$45,953.00 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.