Front Desk Agent (FT)

Hyatt Hotels; Norfolk (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel chain is seeking dedicated Guest Service Associates to provide excellent service to guests. Responsibilities include greeting guests, managing reservations, and resolving issues to ensure a pleasant stay. Ideal candidates have strong customer service skills and the ability to work efficiently in a fast-paced environment.

Qualifications

• 1 year of customer service experience preferred.
• Strong attention to detail and must be able to prioritize tasks.

Responsibilities

• Greet and register guests upon arrival.
• Handle cash, balance cash drawer, and assist guests with check-out.
• Resolve guest complaints to ensure satisfaction.

Skills

Effective communication skills

Cash handling

Attention to detail

Customer service

Team player

Education

High School diploma or GED

Job description

Essential Functions

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Skills and Abilities

• Understand the mission, vision, and goals of the hotel
• Must be able to prioritize and work efficiently with limited supervision
• Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs
• Must possess basic computer skills
• Strong attention to detail and the ability to handle multiple tasks simultaneously
• General knowledge of the city where hotel is located and its attractions
• Extensive knowledge of the hotel, its services and facilities
• Ability to handle cash and balance cash drawer required
• Strong team player, able to partner with management and other employees in a professional manner

Job Qualifications/Requirements

Education: High School diploma or GED equivalence

Experience: 1 year of Customer Service experience preferred

Additional: Will be required to work flexible scheduled shifts based on business needs

Physical Requirements:

The minimum physical requirements for this position include but are not limited to:

Must be able to lift and/or carry up to 40 pounds frequently to assist guests

Ability to stand for extended periods of time

Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation

Ability to bend and twist, push and pull, stoop, and kneel

Ascend and descend a ladder

Disclaimer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail].

Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.