Front Desk Agent

Hyatt; Escondido (CA); On-site; USD 23,469 - 33,425; Part time

Benefits offered by this job

Competitive Pay

401k opportunities

Travel discounts

Credit Union Membership

Professional Counseling & Family Support

Growth and Development Opportunities

Free On-Site Parking

Department celebrations

Associate Appreciation Week

Monthly associate recognition and reward programs

Stipend for work shoes

Job summary

A leading hospitality company in Escondido is seeking a Seasonal Guest Services Agent. The role involves checking in guests, addressing their needs, and providing information about the property. Applicants must be available to work various shifts, including weekends and holidays. A strong focus on customer service and the ability to handle physical tasks are essential. Join a team that values meaningful interactions and contribution to guest experiences.

Qualifications

• Available to work various shifts, holidays, and weekends.
• Able to lift/carry/push/pull items weighing up to 25 lbs without assistance.
• Must comply with background and drug screening as per company policy.

Responsibilities

• Check Owners/guests into their villas and explain property amenities.
• Respond to guests' questions and resolve issues.
• Follow up with guests to ensure satisfaction with services.
• Route and manage telephone calls to appropriate departments.

Skills

Customer service

Active listening

Professional communication

Problem-solving

Job description

Position Overview

Seasonal Guest Services Agent – 1st and 2nd shift, weekends, and holidays required. Hourly Rate: $20.65. Part‑time and seasonal role. We care about creating meaningful vacation memories for our Owners/guests.

Benefits

• Competitive Pay
• 401k opportunities
• Travel discounts
• Credit Union Membership
• Professional Counseling & Family Support
• Growth and Development Opportunities
• Benefit eligibility varies by position

Site Specific Perks

• Free On‑Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Stipend for work shoes

Typical Day

• Checks Owners/guests into their villas, reviews property amenities, services, hours of operation, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follows up with Owners/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Qualifications

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/carry/push/pull items that weigh up to 25 lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Equal Opportunity Employer

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.