Front Desk Agent

Hyatt Vacation Club at The Welk; Escondido (CA); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K opportunities

Travel discounts

Tuition Reimbursement

Free Parking

Job summary

A leading vacation club is seeking a Guest Services Agent to create memorable vacation experiences for guests. Responsibilities include checking in guests, addressing their needs, and providing property information. The role demands excellent guest service skills and the ability to work various shifts, including weekends and holidays. Competitive benefits, such as medical insurance and travel discounts, are offered. Ideal candidates will enjoy a supportive work environment and opportunities for growth.

Qualifications

• Available to work various shifts, holidays, and both weekend days.
• Able to lift/carry/push/pull items weighing up to 25 lbs.
• Must comply with background and drug screening as required.

Responsibilities

• Checks Owners/guests into their villas and explains amenities.
• Actively listens and responds to guests' questions and requests.
• Follows up with guests to ensure satisfaction.

Skills

Active listening

Guest service

Problem-solving

Job description

Hourly Rate

Hourly Rate: $23.00

Overview

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Discounts on local food, fitness, recreation
• Seasonal Retention Bonus

Typical Day

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Requirements

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Source: Hospitality Online