Front Desk Agent

Vail Resorts; Truckee (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join Vail Resorts as a Front Desk Agent, where you'll be the face of our hotel, ensuring guests have a memorable stay. In this role, you'll handle customer interactions, check guests in and out, and work in a dynamic team while enjoying great perks like free ski passes and competitive pay.

Benefits

Free ski passes for employees

Employee discounts on lodging and food

401(k) Retirement Plan

Health, Dental, and Vision Insurance

Excellent training and professional development

Qualifications

• Basic computer skills with data entry experience required.
• Ability to converse clearly and comfortably with guests.
• One year of customer service experience preferred.

Responsibilities

• Check guests in and out.
• Handle all customer needs and resolve discrepancies.
• Maintain a professional appearance and demeanor at all times.

Skills

Customer Service

Communication

Education

High school education or equivalent

Job description

For the third consecutive year, Newsweek names Vail Resorts as one of 2025 Most Trustworthy Companies in America. Learn more here.

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Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Critical Illness and Accident plans

Job Summary:

As the Front Desk Agent, you are the face of the hotel! You are the first point of contact for all guests, and help make their stay a memorable one. If you are new to hospitality, a front desk agent is a great starting point with huge potential for upward mobility.

Job Specifications:

• Housing: May Be Available
• Expected Pay Range: $20.00 - $22.48 / hour
• Shift & Schedule Availability: Full Time and Part Time
  • Morning, evenings, and occasionally overnights, holidays, and weekends
• Skill Level: Entry to Intermediate

Job Responsibilities:

• Work face-to-face with customers
• Check guests in and out
• Handle all customer needs
• Maintain a professional appearance and demeanor at all times
• Help resolve discrepancies with guest bills
• Expected tobe cross-trained in Valet parking
• Other duties as assigned

Job Requirements:

• High school education or equivalent–required.
• Basic computer skills with data entry experience –required.
• Basic reading, spelling, and math skills –required.
• Ability to converse clearly and comfortably with many different types of people –required.
• Ability to workwith guestsusing good social manners, diplomacy and tact. –required.
• One year of customer service experience –preferred
• Clean driving record and passing a Vail MVR–required.

The expected pay range is$20.00 - $22.48. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 507600
Reference Date:03/10/2025
Job Code Function:Front Office

Nearest Major Market: Sacramento
Nearest Secondary Market: Elk Grove