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Front Desk Agent

Hyatt Hotels Corporation

Incline Village-Crystal Bay (NV)

On-site

USD 10,000 - 60,000

Full time

2 days ago
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Job summary

Join Hyatt Vacation Club as a Guest Services Agent where you will create memorable experiences for guests. In this seasonal full-time role, you will assist with check-ins, address guest needs, and ensure satisfaction during their stay. Enjoy a supportive work environment and various benefits.

Benefits

Medical/Dental/Vision/401K opportunities
Travel discounts
Tuition Reimbursement
Professional Counseling & Family Support
Free On-Site Parking
Associate Appreciation Week
Monthly associate recognition and reward programs

Qualifications

  • Valid Driver's License required.
  • Available to work various shifts, weekends, and holidays.

Responsibilities

  • Check guests into their villas and inform them about amenities.
  • Respond positively to guest questions and concerns.
  • Follow up to ensure guest satisfaction.

Skills

Active listening
Customer service

Job description

Summary

Hourly Rate: $23.00

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Shift: Seasonal-Full Time; 2nd (2:30pm - 11pm); must be available to work weekends and holidays.

Requirement: Valid Driver's License required.

Where great benefits lead to a life fulfilled.

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

  • *Benefit Eligibility will vary by position

Site Specific Perks

  • Free On-Site Parking

  • Department celebrations

  • Associate Appreciation Week

  • Monthly associate recognition and reward programs

  • Company branded winter coat and work shoe stipend provided

As a Guest Services Agent, a typical day will include:

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

  • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

  • Answers telephone calls and routes calls to the proper department as applicable.

  • May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Contribute to team goals.

  • Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

  • Available to work various shifts, holidays, and both weekend days.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

  • Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Our family is always growing. Want to be in the know?

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