Front Desk Agent (Guest Experience Expert)

Truckee; Truckee (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in hospitality is looking for a Guest Experience Expert to provide exceptional service and create memorable experiences for guests. This entry-level position involves engaging with guests, performing various operational tasks, and upholding quality standards while working in a dynamic environment. Candidates need a high school diploma or equivalent, with no prior work experience necessary. The role offers a starting pay of $22.28 per hour along with various health and wellness benefits.

Benefits

Health care benefits

Flexible spending accounts

401(k) plan

Earned paid time off and/or sick leave

Life insurance

Disability coverage

Other life and work wellness benefits

Qualifications

• High school diploma or G.E.D. equivalent.
• No related work or supervisory experience required.

Responsibilities

• Deliver a wide range of services that guide guests throughout their stay.
• Address guest requests, complete reports, and share local area highlights.
• Maintain professional standards and ensure a safe work environment.

Education

High school diploma or G.E.D. equivalent

Job description

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

The pay range for this position is $22.28 to $22.28 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.