Front Desk Agent

Island Hospitality Management; California; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hospitality management company is seeking an upbeat Front Desk Agent to oversee front desk operations and serve as a key reference for guests and vendors. The ideal candidate will possess strong communication skills and the ability to thrive in a fast-paced environment. Responsibilities include managing guest check-ins, processing payments, and preparing reports for management. The role offers a comprehensive training program and a rewarding benefits package.

Benefits

Health insurance

Retirement plans

Paid time off

Employee discounts

Qualifications

• Highly motivated team player with strong initiative.
• Effective in handling workplace problems.
• Ability to work well in stressful situations.

Responsibilities

• Check-in/Check-out hotel guests.
• Process all payments according to hotel requirements.
• Provide information and assistance to guests and vendors.

Skills

Communication

Problem Solving

Teamwork

Guest Service

Job description

Join to apply for the Front Desk Agent role at Island Hospitality Management.

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.

This position may require flexible scheduling availability.

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepare all necessary reports during each shift for the management team

Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Approachable and dedicated to providing excellent guest service

Note: The physical demands include standing, sitting, or walking for extended periods. Work hours are variable based on guest occupancy, season, staffing, and other factors.

Training & Benefits

Island Hospitality offers a formalized training and development program, a comprehensive wellness program, and a rewarding benefits package including health insurance, retirement plans, paid time off, and various employee discounts and incentives.