Front Desk Agent

TPG Hotels & Resorts; Oklahoma City (OK); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Disability Insurance

Flexible Spending Accounts

401(k) with company match

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Hotel discounts across TPG portfolio

Job summary

TPG Hotels & Resorts is seeking a Front Desk Agent to be the first point of contact for guests. You will greet and check-in guests, process payments, handle inquiries by phone and email, and manage reservations with accuracy.

You’ll collaborate with housekeeping and maintenance to ensure smooth operations and exceptional guest experiences. This role requires high school education or equivalent, strong guest service orientation, basic accounting skills, and excellent communication.

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation.
• Basic accounting skills.
• Ability to remain calm and professional under pressure.
• Proficiency with computer systems, calculators, phones and other office equipment.
• Excellent written and verbal communication with strong organization and time management skills.

Responsibilities

• Greeting and Check-In: Welcome guests or clients professionally, assist with check-in and verify reservations.
• Check-Out and Payment Processing: Handle checkout, process payments, issue invoices or receipts, ensure billing accuracy.
• Phone and Email Communication: Answer calls, direct inquiries, and respond to emails promptly.
• Reservation Management: Manage room/service reservations, cancellations, and modifications.
• Guest Services: Assist with room changes, amenities, directions, and local recommendations; address guest concerns.
• Administrative Tasks: Manage mail, visitor log, files, and keep front desk organized.
• Security and Access Control: Monitor access, issue visitor badges, follow security protocols.
• Cash Handling: Manage cash transactions, reconcile cash drawer.
• Multi-Tasking: Handle multiple tasks across guest interactions, inquiries, and admin duties.
• Collaboration: Coordinate with housekeeping, maintenance, and management for smooth operations.
• Emergency Response: Follow procedures during emergencies and assist guests and staff.

Skills

Guest service orientation

Basic accounting

Communication skills

Time management

Office equipment proficiency

Computer proficiency

Calm under pressure

Education

High school education or equivalent experience

Tools

Computer

Calculator

Phone

Office equipment

Job description

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You’ll be doing

• Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
• Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
• Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
• Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
• Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
• Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
• Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
• Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
• Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
• Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
• Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills and Abilities:

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with company match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.